👻 Onboardee continues to be inactive after day one.

Issue: The candidate is still inactive even after start date is passed. The hired candidate is still showing inactive in employee profile.

Solution:

Usually, the issue comes from the wrong info in the object “process”.

👉When the info is wrong in the object “process” the job “ConvertExternalUserOnStartDateJob” doesn’t pick up the onboardee to convert to employee.

This is a job that converst the onbaordee external user into an employee user. The following are the criteria is what needs to be met to pick candidate for conversion job:

1. Active Event from the Event Reason from job history, it must be Hire
2. Process status it must be OPEN
3. Hire Status it must be HIRED

If one of the conditions not meet as above the conversion job will not convert the user.

For example, after changing the “hire status” to hired in the “process” object, some partial atributes change. Like for example the profile shows in a different way. Without the yellow bar.

But will not convert into employee until you retrigger the job “ConvertExternalUserOnStartDateJob”

Hope Helps!