SAP Joule at a glance

2 weeks ago

Corgi Sap

2 minutes

Joule supports three types of capabilities: transactional, navigational, and informational.

In the transactional use cases, Joule can not only provide you with general HR information about yourself and your colleagues, but also help you directly complete tasks on the chat interface. For example, when you say “I want to request feedback from my manager”, Joule collects your questions and then sends the request directly to your manager.
In the navigational use cases, Joule can direct you to SAP SuccessFactors pages where you can find the information you need or get the job done. For example, when you want to view the time off instructions of your organization, Joule provides a link to the Time Off page and informs you of the place where you can get the information.
In the informational use case, Joule searches available documentation and its own knowledge base to find the answer to your query and provides the summarization as the answer to your question, along with the top three search results. For example, when you want to check your organization’s HR policies, you can simply interact with Joule to retrieve the relevant documents. This saves time for both employees and HR personnel, improving employee self-service experience and increasing HR work efficiency.