LMS notifications

A very popular topic in LMS is notifications. There are many possible configurations.

In this blog, I’ll try to address as many doubts as possible.

At SAP HELP there is a huge map or list with all the LMS templates.

Can be filtered by “Trigger,” “Recipient,” or “Template ID.” (below link)

How to Disable Specific Notifications (E-Mails) from Sending in SuccessFactors Learning?

Basically is to delete the content of the template. (KBA 2440341)

The only way to control a notification that is not sent via an automatic process but sent to an action such as a «user registering to a class» is to remove the subject and body information of the notification.

When the body and subject are removed, the LMS does not send notifications, but this impacts everyone. > source

Take care of header and footer. In case of any set, the email will trigger anyhow. (KBA 2465674)

Employee registered in a Class

OK, This is the case when an employee is registered—either by the Learning Admin or through self-registration.

FIrst of all the admin, register the employee though the «classes».

The student typically will receive the following notification, immediately.

Additionally, will receive the «Event Invite» for each slot in the Agenda.

For example, in the email above there are 5 slots in the class agenda. This means that the user will receive 6 emails. The first one with the registration confirmations (above screenshot) and 5 invites for each slot (one example below). The invites impact in the calendar as below:

Remove an active student

If you remove the student, then the system will send standarly the same quantity of emails. One for the registration (that contains a detail of all the time slots) and one «Invite cancelation» for each time slot.

The «cancelation email»:

Known Issues

When a VLS class is scheduled, both the instructor and registered users receive the calendar invite. However, when (if) the agenda is modified to a new date/time only the instructor receives a new calendar invite with the updated date and time for the class. 

Currently there is an issue with the instructors not receiving the updated VCAL when the Agenda is updated as mentioned in https://launchpad.support.sap.com/#/notes/3238712 but this is the VLE_EVENT_UPDATE. The trigger map shows how the VLE_EVENT_UPDATE is triggered and when one of those are met, the notification is triggered. If you are meeting one of these criteria and the notification is not being received, please contact SAP so we can look into this further.